Return&Refund policy

If you receive a product of low quality, defective, or damaged, we are committed to addressing the issue. Please ensure you contact the A.V. support team at your earliest convenience.

How to do that?
1) Send your letter to the email address a.v.customerinfo@gmail.com
2) In the future, we plan to introduce a dedicated button in your personal account to address these concerns.

Important to know:
Quality complaints are accepted only within 20 days after the product is delivered.

If you encounter a low-quality, defective, or damaged product, follow these steps:
1. Record a video of you unboxing the product.
2. Within the video, showcase the condition of the product upon receipt and demonstrate its functionality, particularly for electronic items, by connecting it to a power source.
3. Take extra photos for further evidence.
4. Summarize the issue in brief sentences.
5. Forward your complaint with the order number and accompanying media to the email address a.v.customerinfo@gmail.com.

Is it possible for my refund request to be denied?
Yes, under the following circumstances:
- The request is made more than 20 days after receiving the product.
- The product's features and overall quality are as described.
- The submitted photos or videos are unclear, have been altered, or show a different product.
- No evidence was provided to support the claim.
- The item was discarded or damaged without permission from the support team.
- The product underwent unauthorized alterations such as washing or repairs.

How will I receive my refund?
The refunded amount will be credited back to your card or account within 14 days of the refund approval.

Occasionally, the manufacturer might accidentally send a different item, in the wrong color, or size. If you find yourself in this situation, please reach out to A.V. support. We will definitely work with you to resolve the issue!

How to do that?
1) Send your letter to the email address a.v.customerinfo@gmail.com
2) In the future, we plan to introduce a dedicated button in your personal account to address these concerns.

Important to know:
Quality complaints are accepted only within 20 days after the product is delivered.

If you encounter an incomplete package or the wrong item follow these steps:
1. Record a video of you unboxing the product.
2. Within the video, please display the contents of the box and showcase the product from every angle.
3. Take extra photos for further evidence.
4. Summarize the issue in brief sentences.
5. Forward your complaint with the order number and accompanying media to the email address a.v.customerinfo@gmail.com.

Is it possible for my refund request to be rejected?
Yes, under certain conditions:
- If it has been over 20 days since you received the product.
- If the incorrect color or size was selected by mistake at the time of ordering.
- If the photo or video evidence provided is unclear or of low quality.
- If the images have been altered, edited, or in any way manipulated.

How will I receive my refund?
The refunded amount will be credited back to your card or account within 14 days of the refund approval.

In the event of an issue requiring the return of goods, it is imperative that you initiate the return process within 10 days of receipt.

Please follow these steps to ensure a smooth return process:
Step 1: Securely repack the goods in their original packaging to prevent damage during transit.

Step 2: Contact our support team to obtain the return address.

Step 3: Ship the items using a traceable shipping method.

Step 4: Forward the tracking number and shipping details to our support team for verification.

Please be aware:
Shipping costs for returns can range from $0 to $50 or more, depending on the product. Our support team will provide you with specific details regarding the shipping cost along with the return address.

Your refund will be processed within 5-25 working days from the day we receive your return shipping information. We appreciate your cooperation and aim to make the return process as seamless as possible.

Once a decision to issue a refund has been made, customers can expect to receive their refund within a 2-14 day timeframe.

It's important to note that any delays in receiving the refund are typically associated with the processing times of the recipient's bank. Rest assured, we will keep you informed by sending an email notification confirming that the refund has been processed.

Should you require further details or have any questions about your refund, please do not hesitate to contact us at a.v.customerinfo@gmail.com. Our team is here to assist you with any information you may need.